Agility to respond quickly to market demands often means being able to access specialist resources and expertise to facilitate your business development needs.
Our global team of experts focusing on jurisdictional regulatory obligations, alongside our industry experts in cross-product collateral management, ensure that we deliver the highest quality of professional services and ongoing support services.
In the area of regulatory reporting and collateral management, Lombard Risk offers a range of bespoke services designed to help you achieve the maximum benefits from your solutions in the shortest timeframes.
Hassle-free implementation is key to keeping our clients ahead of their competition. Our team of experts and global partners draw upon their industry experience and software expertise to assess your functional requirements and guide you through the implementation process – with the single goal of maximising the advantage in your business.
Consulting and Training Services
Our subject matter experts and project management resources are the experts that turn our software into solutions. Where organisations have unique operating requirements, Lombard Risk resources assess your needs and design solutions that enable the successful deployment of our regulatory reporting and collateral management solutions and related technology. As part of our solution delivery our experts provide focused training ensuring that that you achieve maximum benefit from our fully integrated solutions. As you grow and more people are added to your team, we can provide further training and consultancy to ensure your ongoing success. Our experts deliver on Lombard Risk’s commitment to ensure that you achieve your business goals.
Global Support Services
Client support is an integral part of our business ethos. As a Lombard Risk client you are assured of the quality and dedication of our team of support specialists, chosen for their knowledge and understanding of your business needs, as well as their enthusiasm for our approach to delivering client agility and advantage.
Our state-of-the-art workflow tools support us in our follow the sun service delivery model on a global, regional and solution-specific basis. Clients have peace of mind in knowing they have 24–7 access to our web-based support portal, supplemented by email, phone and remote access support, where all incidents and questions can be logged. This provides a valuable means of tracking issues throughout their lifecycle to successful resolution, and serves as a resource of frequently asked questions.