Global Support

Anytime.  Anywhere.  Your success continues well after the implementation is complete.

Lombard Risk has earned a reputation for superlative customer support. At the core of our support programmes are Staff who possess a thorough understanding of your products, as well as your business, and state of the art workflow tools to support them in their service delivery.

Our team members are experts in risk management and regulatory compliance, project management, and technology integration, and can address your specific business and technical needs on a global, regional and solution-specific basis.

• Customer support staff with who are experts in your business
• Help desk support
• Dedicated application specialists
• Access to 24x7 web-based support portal and knowledge base

Additional Onsite services

We provide on-site application support for many of our solutions in addition to our basic support offering. Specialists will work with you to ensure that your users are fully trained with the product and business processes.

Product Enhancements

As part of our commitment to remain at the forefront of regulatory compliance and financial risk management, we encourage product enhancement requests from our customers. Approved and implemented enhancements are made available through upgrades at no additional costs.

Customer Support Portal

Lombard Risk maintains a knowledge database exclusively for our customers that provides “how to” responses to product questions and information about potential error message causes. The database may be searched by product or by keyword. It is updated regularly, and there is a facility for our customers to inform Client Services of new problems encountered so that they can be included in the database.

In addition to the knowledge database, there is a library of technical information that includes database schemas and drivers, information about test environments, hardware and network specifications, operating systems and more.